Product Lead, Commerce and Payments


San Francisco, CA, USA

Full time

Aug 5

This job is no longer accepting applications.

San Francisco, CA / New York, NY / Seattle, WA

As the lead for our Commerce products, you’ll be responsible for leading Stripe’s company wide strategy for Commerce, defining the user journey, refining the product in partnership with engineering, and developing new products. You’ll be working closely with our customers, our product teams, and cross functional partners to build a comprehensive and frictionless experience for our users.

Our ideal Product Lead has managed technical products or large-scale platforms, and is obsessed with solving for user needs. They are very technical, able to put themselves in the shoes of both our developer users, but also have an extreme attention to detail when it comes to user experiences. They operate well in close partnership with their engineering teams, as well as drive initially ambiguously defined projects across the broader company.

You will:

  • Deeply understand customer needs by spending time with customers, sales, and support and observing patterns/trends across their feedback and the market
  • Define the product strategy and roadmap for Commerce, including critical aspects of the the user journey 
  • Own decisions directly impacting the growth of Stripe’s core Payments business
  • Hire and grow a team of product managers responsible for defining the future of Commerce products at Stripe

We’re looking for someone who has:

  • Experience developing a multi-year vision, strategy and roadmap for large scale products
  • Commerce knowledge and expertise
  • Built APIs, products, and complex systems at scale
  • Worked on both early stage and growth stage products
  • Experience hiring, managing, and building high performing Product Management teams
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems

You may be a good fit if:

  • You have 7+ years of experience in a product role and some years of people management experience 
  • You have led a large, cross-functional organization through product delivery
  • You can internalize an entire cross-functional business and lead a comprehensive product vision
  • You are a creative product thinker who loves collaborating across the company with engineering, design, analytics, marketing, and sales
  • You have experience managing technical software products from kick-off to ship
  • You have built and led a team of highly-effective product managers
  • You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration
  • Beyond just shipping new products, you obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases

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