Associate Product Manager, Restaurant Operations


Boston, MA, USA

Full time

Aug 5

This job is no longer accepting applications.

As an Associate Product Manager of the restaurant operations product team, you will be part of the team that is transforming the strategy surrounding off premise dining and work with several external partners to deliver that vision. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. 

Working closely with the Senior Product Manager and other key stakeholders, you will craft a roadmap driven by market fit, customer needs, and a delightful user experience. This is a high visibility role with an opportunity to make a real impact at a fast-paced and dynamic organization with phenomenal growth.  

About this roll* (Responsibilities):

  • Develop relationships with restaurateurs and restaurant personas (Managers/Owners) to understand current pain points and opportunities.
  • Collect and analyze quantitative and qualitative data to measure the business impact and customer outcomes of initiatives.
  • Define problems and strategic rationale before designing solutions.
  • Collaborate and communicate feature requests to Engineering and Design teams in a fast-paced, agile environment.
  • Partner with 3rd parties on integrations, joint product roadmaps, onboarding, support, and customer needs. 
  • Work cross functionally with internal teams.

Do you have the right ingredients*?:

  • Proven time management and organization skills with the ability to prioritize and manage workload.
  • Be able to work independently, anticipating and resolving problems.
  • Self-motivated and dedicated with proven creative/critical thinking capabilities.
  • Excellent communication skills, including interpersonal relationship building.
  • Strong data background.

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A restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.