Product Manager - Platform Health, Payments


Boston, MA, USA Remote

Full time

Aug 5

This job is no longer accepting applications.

The Payments teams are the hidden heroes and heroines of Toast. Your team ensures a restaurant can always perform the mission critical act of taking a payment from a guest, even in the middle of a power outage! As an integrated payment processor, Toast processes millions of dollars per day, and at the end of the day, makes sure that money gets to a restaurant’s bank account. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready for Some Change?

Your role is to represent what’s best for our customers in their payment interactions with Toast and make thoughtful tradeoffs with your resources. You’ll own the roadmap, communicate your prioritization decisions, technical nuances of problems, and represent the impact to the customer to help ensure millions of guests and servers across the country have seamless payment processing experiences. You will drive resilience and improved capabilities for our payments platform, evolving it to support Toast’s future needs and delivering optimal performance.  

About this roll* (Responsibilities):

  • Drive purpose and clarity for your teams
  • Build, develop and manage the product roadmap for your services and features.
  • Collaborate with internal Toast teams to define solutions to serve our customers and deliver seamless payment experiences.
  • Define, track and analyze metrics related to service adoption and usage.
  • Partner with engineering to launch and support new payments features.
  • Crisply define problems and strategic rationale before designing solutions.
  • Communicate roadmap and other decisions to all stakeholders.

Do you have the right ingredients*? (Requirements):

  • 5+ years of experience in product management or technology.
  • Knowledgeable about merchant payment acceptance, ecommerce and digital wallets.
  • Experience with real time systems and their underlying architecture.
  • Analytical problem solver.
  • Ability to prioritize and manage multiple constituents.
  • Great communication skills and ability to work effectively on shared projects with multiple stakeholders.

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A restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.