Product Operations Manager


United States Remote

Full time

Aug 5

This job is no longer accepting applications.

The Product Operations Program Manager will be responsible for primarily driving Go To Market work-streams to ensure on time delivery for product releases and the management and/or development of highly visible strategic programs. This role consists of overseeing the release lifecycle across multiple teams in an agile environment, including delivery of new products across multiple modalities, release updates and End of Life for our product portfolio. This role is highly cross-functional and will involve working with teams across Segment to ensure product and GTM readiness to deploy releases into production. 

You will have the opportunity to manage and grow some of our highly visible and cross functional product management programs. The Program Manager will be a natural leader and facilitator who is driven, organized, detailed oriented and enjoys developing business process to eliminate ambiguity. They will be adept at facilitating actions, resolving conflicts, be the program advocate ensuring success for all stakeholders involved, and lead through relationships and influence at all levels of the organization. 

What you’ll do:

  • Enhance and maintain procedures for the Product Development Lifecycle framework
  • Manage and build out high visibility cross-functional programs 
  • Own the success of releases end to end, ensuring accountability, execution of timelines, and continuous change management to deliver on-time, quality results
  • Collaborate with the Product team and other internal groups such as Customer Success, Technical Program Management, Sales Engineering, Design, Docs, Finance, Legal and Product Marketing to ensure clear lines of communication are maintained and release delivery is smooth and effective.
  • Create and/or maintain release documentation, release plans, risks, and track status
  • Conduct regular retrospectives and process reviews to identify improvement opportunities
  • Plan, coordinate, and drive discipline around the processes for testing, launching and rollout of new products and features
  • Ensure cross-functional teams are ready with the resources, information and processes required to support new products
  • Prepare charters and develop detailed project plans including detailed scope information, schedules/milestones and clear success criteria
  • Define, coordinate, refine, and enforce the release process and related tasks
  • Solve complex problems and turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • Develop, manage, and continuously improve processes for scale that help the product team meet its goals more efficiently and effectively

Who you are & what makes you qualified: 

  • Release Management acumen and cross functional project management experience
  • Strong validated experience with leadership, business insight, problem solving, critical thinking, and analytical skill
  • Proven ability to influence and affect change at all levels of the organization without having positional authority
  • Ability to influence and communicate at the Executive level of an organization
  • 5+ years working experience in program or project management, product operations, consulting, or operations role that worked closely with product, GTM and engineering teams
  • Strong sense of ownership and accountability for program success
  • Proven experience in working in a complex, matrixed environment, managing multiple stakeholders
  • Solid experience in a high growth, highly scaled SaaS environment
  • Exceptional organizational and project management skills. Attention to detail. 
  • Demonstrated ability to lead and coordinate cross-functional work teams toward task completion
  • Ability to work across cross functional group and ensure ability to influence and execute across groups
  • Strong written and verbal communication skills as well as ability to think clearly, analyze quantitatively, problem-solve and prioritize
  • Data-driven approach to converting KPIs into metrics for the solutions you maintain, and the desire to measure, report and iterate as needed. Prior experience with analytics tools a plus. 

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